Shipping policy

At FIERTEDHAITI, we aim to deliver your order safely and on time.

Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email once your order is shipped.

Shipping Time

• Standard Shipping: 5–10 business days
• International Shipping: 7–15 business days (may vary by location)

Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method.

Order Tracking
Once your order is shipped, you will receive a tracking number to follow your delivery in real time.

Delays
Shipping times are estimates and may be affected by factors beyond our control (weather, customs, carrier delays).

Incorrect Address
Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages
FIERTEDHAITI is not responsible for lost or stolen packages marked as delivered. Please contact the carrier directly for assistance.

Damaged Items
If your order arrives damaged, contact us within 48 hours with photos at Contact@fiertedhaiti.com for assistance.